REFUND POLICY

1. Overview

This Refund Policy explains when and how Gym Optimized (“we,” “us,” or “our”) issues refunds for purchases made through the Gym Optimized mobile application (the “App”). This policy applies to all subscription plans, one-time purchases, and program purchases made through the App.

By making a purchase through the App, you agree to this Refund Policy. This policy is incorporated by reference into our Terms of Service and is governed by the laws of the State of Utah, United States.

For questions, contact us at support@gymoptimized.com.

2. General Refund Principles

Gym Optimized operates on a generally non-refundable basis for the following reasons:

• Digital content and subscriptions are delivered immediately upon purchase
• Access to Pro features begins the moment a subscription is activated
• Free trial periods are provided to allow users to evaluate the App before committing to a paid subscription

This policy does not affect any statutory rights you may have under applicable law. Where local consumer protection laws require refunds in circumstances not covered by this policy, those legal requirements take precedence.

3. Free Trial

3.1 7-Day Free Pro Trial

All new Gym Optimized accounts are eligible for a 7-day free Pro trial upon sign-up. During the trial period:

• Full Pro features are available at no charge
• No payment method is required to start the trial
• The trial automatically converts to the Free tier at the end of 7 days unless you subscribe to a paid plan

3.2 One Trial Per User

Only one free trial is permitted per user and per device. Users who attempt to obtain multiple free trials by creating additional accounts may have all associated accounts terminated in accordance with our Terms of Service.

3.3 No Refund Applicable

Because the free trial involves no charge, no refund is applicable. If you did not intend to subscribe after your trial, you must cancel before the trial ends. We recommend cancelling at least 24 hours before the trial expiration to avoid being charged.

4. In-App Subscription Refunds

4.1 iOS Purchases — Apple App Store

All subscription purchases made through the Apple App Store are processed and managed by Apple, Inc. Gym Optimized does not have access to your Apple payment information and cannot process refunds for App Store purchases directly.

To request a refund for an iOS purchase:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the relevant purchase and select “Request a Refund”
4. Follow Apple’s refund process

Apple’s standard refund policy for subscriptions generally allows refunds within a limited window after purchase. Apple makes all final refund decisions for iOS purchases. For more information, visit apple.com/legal/internet-services/itunes.

4.2 Android Purchases — Google Play Store

All subscription purchases made through the Google Play Store are processed and managed by Google, LLC. Gym Optimized cannot process refunds for Google Play purchases directly.

To request a refund for an Android purchase:

1. Open the Google Play Store on your device
2. Tap your profile icon → Payments & subscriptions → Subscriptions
3. Select the Gym Optimized subscription
4. Tap “Manage” and follow the refund process

Google’s standard refund window is within 2 hours of purchase for apps. For subscriptions, refund eligibility depends on Google’s policies at the time of the request. For more information, visit support.google.com/googleplay.

4.3 Direct Purchases — Stripe

For subscriptions purchased directly through our website or through Stripe-processed payments (including Trainer Plans and Gym Leaderboard subscriptions), refund requests should be submitted to support@gymoptimized.com.

5. Subscription Plan Specific Policies

5.1 Free Plan

The Free plan has no cost and therefore no refund applies.

5.2 Pro Plan ($9.99/month or $99.90/year)

• Monthly: No refund for the current billing month. If you cancel, your Pro access continues through the end of the current billing period.
• Annual: No refund for the annual subscription period. If you cancel an annual subscription, you retain Pro access through the end of the 12-month period you have paid for. We do not offer prorated refunds for the unused portion of an annual subscription.
• Exception: If you purchased an annual Pro subscription and experience a verified technical issue that completely prevents your access to Pro features for more than 7 consecutive days due to a fault on our end, you may be eligible for a prorated credit toward a future subscription period.

5.3 AI Basic ($19.99/month or $199.90/year)

Same refund terms as the Pro plan above. AI Basic is marked “Coming Soon” and will not be available for purchase until the feature launches. If AI Basic is purchased in error before launch, contact us at support@gymoptimized.com within 48 hours for a full refund.

5.4 AI Unlimited ($24.99/month or $249.90/year)

Same refund terms as the Pro plan above. Same coming-soon policy applies.

6. Gym Leaderboard Subscription ($20.00/month)

6.1 General Terms

The Gym Leaderboard subscription is a monthly plan for gyms and fitness facilities. It is billed monthly and auto-renews unless cancelled.

6.2 Cancellation

Gym owners may cancel the Gym Leaderboard subscription at any time through their account dashboard on our website. Cancellation takes effect at the end of the current billing month. Access to the leaderboard feature continues through the end of the paid period.

6.3 Refund Eligibility

The Gym Leaderboard subscription is non-refundable for the current billing period. If the Gym Leaderboard feature was not available or was experiencing significant technical issues for more than 7 consecutive days in a billing period due to a fault on our end, gym owners may submit a refund request to support@gymoptimized.com for review.

7. Trainer Plan Refunds

7.1 Available Trainer Plans

Plan	Price	Clients
Starter	$5/month	1 to 10 active clients
Growth	$15/month	11 to 40 active clients
Pro	$40/month	41 to 75 active clients, analytics
Elite	$75/month	Unlimited clients, priority support

7.2 Cancellation

Trainers may cancel their plan at any time through their account settings on our website. Cancellation takes effect at the end of the current billing period. You retain access to your current plan’s features through the end of the period for which you have paid.

7.3 Refund Eligibility

Trainer plans are billed monthly and are generally non-refundable for the current billing period. Refunds may be considered in the following circumstances:

• You were charged for a plan upgrade that did not activate correctly
• A billing error on our part resulted in a duplicate or incorrect charge
• You cancelled within 24 hours of your initial subscription and have not yet used any trainer features during that period

To request a refund for a Trainer plan, contact support@gymoptimized.com within 14 days of the billing date in question.

7.4 Plan Downgrades

If you downgrade from a higher-tier Trainer plan to a lower-tier plan mid-cycle, the downgrade takes effect at the start of the next billing period. No refund or credit is issued for the difference in the current billing period.

8. G.O. Programs

8.1 Program Purchases

G.O. Programs are individually priced workout programs sold within the App. Program purchases are final and non-refundable once the program content has been accessed or downloaded.

8.2 Exceptions

A refund for a G.O. Program purchase may be considered if:

• You were charged but did not receive access to the program content
• The program content is materially different from what was described at the time of purchase
• A technical error on our end prevented you from accessing the program

Refund requests for programs must be submitted to support@gymoptimized.com within 14 days of purchase. Requests submitted after 14 days will not be considered.

8.3 Program Updates and Discontinuation

If Gym Optimized discontinues a program you have purchased, you will retain access to the version available at the time of purchase for as long as the app remains operational. No refund is issued for program discontinuation unless the program becomes completely inaccessible due to a fault on our end.

9. Exceptional Circumstances

9.1 Extended Service Outage

If the App experiences a service outage or technical failure that completely prevents access to paid features for more than 7 consecutive days due to an error on our end, affected users may submit a refund request for a prorated credit of the affected period.

9.2 Billing Errors

If you were charged an incorrect amount due to an error on our part, we will promptly correct the error and issue a full refund for the overcharged amount.

9.3 Unauthorized Charges

If you believe your account was used to make an unauthorized purchase, contact us immediately at support@gymoptimized.com and contact your payment processor (Apple, Google, or your card issuer). We will cooperate fully with any investigation.

9.4 Medical or Life Circumstances

We are willing to consider refund requests made in good faith under genuine hardship circumstances — such as a serious medical event that prevents use of the App. These requests are evaluated on a case-by-case basis and are not guaranteed. Contact support@gymoptimized.com with documentation and a description of the circumstances.

10. How to Request a Refund from Gym Optimized

For refund requests that fall under our direct jurisdiction (Stripe-processed purchases, Trainer Plans, Gym Leaderboard plans, and exceptional circumstances), follow these steps:

1. Email us at support@gymoptimized.com
2. Use the subject line: “Refund Request — [Your Name] — [Plan or Purchase]”
3. Include the following information:
   • Your full name and account email address
   • The date of the charge
   • The amount charged
   • The reason for your refund request
   • Any relevant screenshots or documentation

10.1 Response Time

We will acknowledge your refund request within 3 business days and provide a decision within 14 business days of receiving all required information.

10.2 Refund Method

Approved refunds will be returned to the original payment method used at the time of purchase. Processing time after approval:

• Credit/debit card: 5–10 business days depending on your bank
• Apple/Google: Subject to Apple’s and Google’s processing timelines

11. Chargebacks and Payment Disputes

11.1 Contact Us First

Before initiating a chargeback or payment dispute with your bank or card issuer, we strongly encourage you to contact us at support@gymoptimized.com. Many issues can be resolved quickly without the need for a formal dispute, and chargebacks can result in delays in resolving your issue.

11.2 Chargeback Policy

Initiating a chargeback for a charge that is not fraudulent and has not been reviewed by our support team may result in:

11.3 Fraudulent Chargebacks

Initiating a chargeback that is found to be fraudulent or made in bad faith may result in permanent account termination and may be referred to the appropriate authorities.

12. Cancellation vs. Refund

It is important to understand the difference between cancellation and a refund:

• Cancellation stops future billing and retains your access through the end of the current paid period. No refund is issued.
• Refund returns money already paid. Refunds are only available in the specific circumstances described in this policy.

To cancel your subscription:

• iOS: App Store → Your Profile → Subscriptions → Gym Optimized → Cancel
• Android: Google Play → Subscriptions → Gym Optimized → Cancel
• In-App: Settings → Account → [Subscription Management]

13. Governing Law and Dispute Resolution

This Refund Policy is governed by the laws of the State of Utah, United States. Any disputes arising out of or related to this Refund Policy that cannot be resolved through our support process are subject to the Dispute Resolution and Arbitration provisions set forth in our Terms of Service, Section 17, including binding arbitration, the class action waiver, and the opt-out provisions described therein.

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to the App. We will notify users of material changes through the App or via email. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

For all refund-related inquiries:

We will respond to all legitimate refund requests within 3 business days.

This Refund Policy was last updated on May 8, 2026.